Installation and Configuration

Free support is given during the installation and configuration of the CardioLog Enterprise Trial.  Contact us if you need any assistance while evaluating CardioLog! 

CardioLog Standard

Product updates, bug fixes, and patches are included in the yearly maintenance fee (20% of the list price of all purchased product components). 

5 hours - $775 
10 hours - $1,500 
20 hours - $2,900
40 hours - $5,600

Support services are provided through email, phone, and desktop sharing - in compliance with our standard support response times. Additional support packages are available upon demand. Contact us for more details.

CardioLog Professional and Enterprise

• Support for the Professional and Enterprise editions includes product updates, bug fixes, and patches.  
• Support services are provided through email, phone, and desktop sharing. 
• Support will be provided for CardioLog version releases that are 18 months old or less.
• On-site support and installation services are not included in the yearly support and maintenance fee and will be billed separately according to the standard professional services rates.  On-site support will entail travel and time expenses that will be billed to the customer.
• Support services include a single installation and configuration of CardioLog on a customer's production environment.  
• Support includes assistance to solve problems and upgrade CardioLog versions on a customer's production environment.
• Support for non-production environments, consultant services, and development services are priced based on professional services, $155 per hour.   
• Support fees (yearly) are 20% of the product list price. Final rates and delivery times are defined within a binding purchase agreement.
• Intlock’s support services are provided only to CardioLog configurations and/or topologies that comply with the product system requirements  (http://support.intlock.com/entries/20398027-01-system-requirements). Intlock will not provide support services to non-standard system requirements, or alternatively charge for professional services cost to resolve these issues, according to the sole discretion of Intlock.
• Intlock reserves the right to use parts or all development projects, such as new features, components, modules, and other professional services for any other purpose.

Support Response Times

Support areas: 
Reporting - creating and viewing reports 
Monitoring - the actual usage data collection

Support methods: 
Remote - phone, email or desktop sharing 
On-site - requires a technical consultant to arrive at the site