This issue occurs when the setup file is corrupted, or not suitable for the operating system platform.
In order to resolve this issue,
- Install the product on a machine (physical or virtual) running a Windows Server, according to our system requirements.
- Download the correct version suitable for your operating system platform (x86 installer for 32-bit operating systems and x64 installer for 64-bit operating systems).
- Make sure the setup file size is 20.3 MB (21,352,448 bytes). If the setup file was not fully downloaded, it will be corrupted and won't open.