Repair Procedure

Running the Uninstall Wizard

  1. In order to repair SharePoint Marketing Suite, you must uninstall it and then re-install it. Uninstall ensures data collection continuity.
  2. Stop CardioLog Scheduling Service and CardioLog Diagnostics Service
  3. Start > All Programs > SharePoint Marketing Suite > Uninstall.
  4. Follow the Uninstall Wizard steps.

Note: In order to ensure the continuity of usage data collection in repair/upgrade scenarios, the CardioLog installer does NOT remove the following components during uninstall:

  • CardioLog database
  • HKEY_LOCAL_MACHINE\SOFTWARE\Intlock\CardioLog registry key (32-bit) or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intlock\CardioLog registry key (64-bit) 
  • IIS CardioLog application pool and CardioLog web site (EventCollector and CardioLogAgent web applications)
  • Usage tracking code on the SharePoint servers
  • Service and Web configuration files located in the CardioLog Installation folder (default directory - C:\Program Files\Intlock\CardioLog).

Running the Install Wizard

  1. Open SharePoint-Marketing-Suite-2.0.XXX.XXX.exe
  2. Follow the Installation Wizard steps.
  3. Start CardioLog Scheduling Service and CardioLog Diagnostics Service
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